004 What does it take to manage a hotel & conference center?

YO Ranch Hotel (Kerrville, Texas)

In this episode, I interview Mr. John Helm, General Manager of the YO Ranch Hotel and Conference Center in Kerrville, Texas.

Web sites for reference:
YO Ranch Hotel & Conference Center: http://www.yoranchhotel.com/
1859 Hotels: http://www.1859historichotels.com/

Charles G. Chandler, Ph.D.

003 What does it take to manage a visual and performing arts center?

Smith-Ritch Point Theater, HCAF
This is our first episode on non-profit organizations. I interview Mr. David Howard, Executive Director of the Hill Country Arts Foundation (HCAF) in Ingram, Texas. HCAF is a center for the visual and performing arts founded in 1959 on 14 acres of land along the Guadalupe River. HCAF includes a 722 seat outdoor theater (the Smith-Ritch Point theater), and indoor theater (the black box), an art gallery (Duncan-McAshan Visual Arts Center), and several workshops for artists. A replica of Stonehenge (called Stonehenge II) is located on the property.

Web site for reference:
HCAF: http://www.HCAF.com

Charles G. Chandler, Ph.D.

002 What does it take to manage an airport?

Gillespie County Airport (Fredericksburg, Texas)
In this podcast I interview three guests regarding airport management. This is our first podcast exploring government agencies. Specific airports mentioned include the Kerrville Municipal Airport (KERV – Kerrville, TX), Stinson Municipal Airport (KSSF – San Antonio, TX), and Gillespie County Airport (T82 – Fredericksburg, TX).

Guests on this episode include Mr. Fred Vogt (airport consultant), Mr. Morris Martin (airport manager, KSSF), and Mr. Roger Hansen (airport manager, T82).

Websites for reference:
KERV: http://www.co.kerr.tx.us/airport/
KSSF: http://www.sanantonio.gov/SSF.aspx
T82: http://www.gillespiecounty.org/default.aspx?name=airport

Charles G. Chandler, Ph.D.

001 – Podcast introduction & manifesto

In the first, introductory episode I discuss the nature of the podcast, what it is expected to include in coming episodes, and introduce a manifesto for The Age of Organizational Effectiveness.

The goal of every organization is to be effective within its environment, because effectiveness confers all that an organization need to survive and thrive. What is effectiveness, you may ask? It is about converting an organization’s supply-side intentions (to serve its environment through its offerings) into expected demand-side behaviors (i.e., uptake, adoption or use of the offerings).  While even a drug cartel can be effective, beneficial organizations guarantee and ensure that positive values are expressed within their processes. The principles of effectiveness are applicable to all organizations — including business, government, and nonprofit. Serve your environment & be rewarded in return.

Charles G. Chandler, Ph.D.