026 Why ‘efficiencyism’ holds us back (Rerun)

DSC02576Today’s episode is a rerun of episode 010, first published April 8, 2016.

In this episode I discuss the widespread prevalence (but low recognition) of ‘efficiencyism’ in organizations, that is, a belief in the tenets of efficiency without questioning its assumptions and consequences in specific circumstances. ‘Efficiencyism’ often holds organizations back from realizing their true potential for three reasons: 1) systems theory tells us that an efficiency improvement in one part of an organization does not necessarily provide an improvement in the performance of the organization as a whole; 2) elevating efficiency to a sacred value (to be pursued at all costs) often leads to counterproductive actions at the first sign of financial trouble, such as layoffs, downsizing, and general efforts to do “more with less”; and 3) ‘efficiencyism’ seldom works, because organizations are complex human systems that can react in unpredictable ways when disturbed.

The stories offered by this episode illustrate that organizational dysfunction may be a common emergent phenomenon under ‘efficiencyism’. To overcome ‘efficiencyism’, organizations need to understand and monitor their effectiveness in real time before undertaking efficiency improvement efforts.  See episode 009 for an introduction to the concept of effectiveness.

Charles G. Chandler, Ph.D.

025 What is organizational effectiveness? (Rerun)

DSC02684This week’s episode is a rerun of episode 009, first published April 1, 2016.

In this episode I discuss a question that is central to this podcast, “What is organizational effectiveness?”  It is an interesting story, and you will want to tune in.

Models of organizational effectiveness that are discussed:

  1. The goal model
  2. The system resource model
  3. The internal congruence or efficiency model
  4. The human relations model
  5. The multiple constituencies model
  6. The outcome-focused model

Reference:  Chandler, Charles G. 2015.  “Organizational Effectiveness:  Replacing a Vague Construct with a Defined Concept”.  Academy of Management Proceedings.  2015: 11023.

Charles G. Chandler, Ph.D.


024 Introduction (Rerun)

IMG_0593[1]This week’s episode is a rerun from episode 001, first published February 4, 2016.

In the first, introductory episode I discuss the nature of the podcast, what it is expected to include in coming episodes, and introduce a manifesto for The Age of Organizational Effectiveness.

I believe that the goal of every organization is to be effective within its environment; effectiveness confers all that an organization needs to survive and thrive. What is effectiveness, you may ask? It is about converting an organization’s supply-side intentions (to serve its environment through its offerings) into expected demand-side behaviors (i.e., uptake, adoption or use of the offerings).  While even a drug cartel can be effective, beneficial organizations guarantee and ensure that positive values are expressed within their processes. The principles of effectiveness are applicable to all organizations — including business, government, and nonprofit. Serve your environment & be rewarded in return.

Charles G. Chandler, Ph.D.

023 Setting watchtowers to scan your environment

IMG_0590[1]In this episode, I discuss the need to figuratively set watchtowers over your environment to continuously verify that product and service offerings are effective, and to detect when parts of the environment are changing.

Charles G. Chandler, Ph.D.

022 Does ‘quality’ improve effectiveness?

IMG_0589[1]In this episode, I interview Mr. Ankit Patel, Managing Director at The Lean Way Consulting. Ankit is an entrepreneur and Lean Six Sigma expert who I have come to know through a mutual acquaintance. I asked Ankit to come on the show to provide a view on how ‘quality’ can improve organizational performance, including efficiency and effectiveness.

I have titled this episode “Does ‘quality’ improve effectiveness?” The quick answer is “yes and no”. While quality is mostly about internal efficiency improvements, including reducing waste and defects in processes, a proper determination of “the voice of the customer” can have an impact on effectiveness.

You can connect with Ankit at his company website >> here.

Charles G. Chandler, Ph.D.