061 – Programming the work (Part I) encore

img_0740In this episode, I explore the question of how a system of management programs an organization, including the tasks of its manual workers and knowledge workers. A few examples are given to illustrate the points.

Charles G. Chandler, Ph.D.

1. Taylor, F.W. 1911. The Principles of Scientific Management. Dover Publications: Mineola, NY (1998 edition).

2. Drucker P. F. 1999. Management Challenges for the 21st Century. HarperCollins: New York, NY.


060 – Taking an organization’s values to the bank (encore)

dsc02684Let’s talk about the value of virtuous values. The first phase in our approach to Management by Positive Organizational Effectiveness is “Be Virtuous”. It is all well and good to have virtuous values, but can an organization take its values to the bank? The quick answer is “yes”, and I explain how in today’s episode.

Charles G. Chandler, Ph.D.

SPECIAL PROMOTION: March 24, 2017 is the official launch date for the Hard Cover edition of Become Truly Great.
In commemoration of the date, download a free Kindle edition of the book, Become Truly Great: Serve the Common Good through Management by Positive Organizational Effectiveness at Amazon.com (this promotion is available only on March 24). After March 24, you can still read the Kindle edition for free (for a limited time) if you have a Kindle Unlimited subscription. Additionally, if you purchase a softcover or hardcover edition, you can get the Kindle edition for only $2.99 extra, so that you can start reading right away.

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059 – A critical take on the contribution of HR

Dr. Linda Holbeche

In this episode, I welcome Dr. Linda Holbeche to the podcast. Linda is the author of several books, but her most recent one is entitled Influencing Organizational Effectiveness: A Critical Take on the HR Contribution. The book offers a historical narrative on the changing landscape of work since the 1980s and considers how definitions of organizational effectiveness have changed over time. Linda considers the characteristics and effects of the neo-liberal work culture of new capitalism, and how HRM practices have contributed to shaping this work culture.

Charles G. Chandler, Ph.D.

Holbeche, L. 2017. Influencing Organizational Effectiveness: A Critical Take on the HR Contribution. London (UK): Routledge.

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058 – Creating Lifetime Employee Loyalty

Lee Caraher
Lee Caraher

In this episode, I welcome back Ms. Lee Caraher, CEO of Double-Forte, a public relations and marketing services firm with offices in San Francisco, New York, and Boston. Lee was first on the podcast in June 2016 (episode 021) to talk about her first book (Millennials and Management). She has now written a second book entitled, The Boomerang Principle: Inspire Lifetime Loyalty from your Employees. By engendering a lifetime of loyalty from former employees, leaders can see them “return” in the form of customers, partners, clients, advocates, contractors, and even returning employees.

Charles G. Chandler, Ph.D.

Caraher L. 2017. The Boomerang Principle: Inspire Lifetime Loyalty from your Employees (scheduled for release April 11, 2017).

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Become Truly Great (The Book)

Be Virtuous, Discover Effectiveness, Become Truly Great!

  • Recognize why ‘efficiencyism’ robs an organization of its potential;
  • Find out why dysfunction is an emergent phenomenon when you set arbitrary goals;
  • Discover how manual workers & knowledge workers become productive;
  • Understand effectiveness, then verify it in the field through direct observation;
  • Adapt offerings to changes in the external environment;
  • Join in with other organizations to manage capitalism for the common good.

The effective organization understands its environment, serves it in innovative ways, and is rewarded in return. It is not about maximizing shareholder value, but about providing customer value, and creating products and services that elicit favorable customer responses. The demand-side always remains in control of whether any given transaction will be completed. The supply side cannot run full steam ahead unless the demand side agrees. The achievement of effectiveness is a win-win for both the organization and its environment.

In a wide-ranging story that weaves together threads from history, economics, engineering, biology, and organization and management theory, Charles Chandler derives a new approach to management for both practitioners and scholars. He revisits pioneers such as Adam Smith, Frederick Winslow Taylor, Alfred D. Chandler, Milton Friedman, and Peter Drucker, among others, to tell an epic story in an engaging way. The aim is nothing short of fixing management (and saving capitalism from itself).

The book is currently available in softcover, hardcover, and Kindle editions on Amazon.com.

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057 – The Purpose-Driven Organization (encore)

IMG_0589[1]You have probably heard of purpose-driven organizations. In this podcast, I discuss the lineage of this idea. I will also explain a possible next step in this evolution, that is, the effectiveness-driven organization. Tune in to find out how it is different.

Charles G. Chandler, Ph.D.

1. Hakimi S. 2015. “Why Purpose-Driven Companies Are Often More Successful”. Fast Company (on-line), 07/21/2015.

2. Loehr A. 2015. “The Future of Work: Creating Purpose-Driven Organizations”. The Huffington Post (on-line), 02/26/2015.

3. Skoll World Forum. 2013. “Game Changers: The World’s Top Purpose-Driven Organizations. Forbes (on-line), 11/04/2013.

4. AMJ Editors. 2014. “Organizations with Purpose”. Academy of Management Journal, 57 (5), pp. 1227-1234.

5. Mourkogiannis N. 2006. Purpose: The Starting Point of Great Companies. Palgrave MacMillan: New York.