039 Airport management (rerun)

IMG_0484[1]In this podcast (originally broadcast in February 2016), I interview three guests regarding airport management. This was our first podcast exploring government agencies. Specific airports mentioned include the Kerrville Municipal Airport (KERV – Kerrville, TX), Stinson Municipal Airport (KSSF – San Antonio, TX), and Gillespie County Airport (T82 – Fredericksburg, TX).

Guests on this episode include Mr. Fred Vogt (airport consultant), Mr. Morris Martin (airport manager, KSSF), and Mr. Roger Hansen (airport manager, T82).

Websites for reference:
KERV: http://www.co.kerr.tx.us/airport/
KSSF: http://www.sanantonio.gov/SSF.aspx
T82: http://www.gillespiecounty.org/default.aspx?name=airport

Charles G. Chandler, Ph.D.

038 Does ‘quality’ improve effectiveness? (rerun)

In this episode, I interview Ankit Patel, Managing Director at The Lean Way Consulting. Ankit is an entrepreneur and Lean Six Sigma expert who I have come to know through a mutual acquaintance. I asked Ankit to come on the show to provide a view on how ‘quality’ can improve organizational performance, including efficiency and effectiveness.

I have titled this episode “Does ‘quality’ improve effectiveness?” The quick answer is “yes and no”. While quality is mostly about internal efficiency improvements, including reducing waste and defects in processes, a proper determination of “the voice of the customer” can have an impact on effectiveness.

You can connect with Ankit at his company website >> here.

Charles G. Chandler, Ph.D.

037 Programming the organization (Part II)

In this episode, I continue the discussion on programming the organization that was begun last week. This week’s episode focuses on programming under uncertainty, illustrating techniques such as searching for positive deviance, embedding an agent within a complex system, and co-creating a solution with the stakeholders.

Charles G. Chandler, Ph.D.

1. TED talk by Monique Sternin on malnutrition in Vietnam

2. Talk by Cheryl Dahle on the Future of Fish initiative


036 Programming the organization (Part I)

img_0740In this episode, I explore the question of how a system of management programs an organization, including the tasks of its manual workers and knowledge workers. A few examples are given to illustrate the points.

Charles G. Chandler, Ph.D.

1. Taylor, F.W. 1911. The Principles of Scientific Management. Dover Publications: Mineola, NY (1998 edition).

2. Drucker P. F. 1999. Management Challenges for the 21st Century. HarperCollins: New York, NY.